Return and Refund
We accept returns only for damaged /incorrect item. Others returns are not accepted.
Kindly write into us at contactus@bookiepen.com with your order number and a picture of the damaged/incorrect item delivered.
CLEARANCE ITEMS ARE NOT CLAIMABLE FOR DAMAGED RETURNS
Damaged/Defective item upon receiving:
We will verify to determine the cause of the damage. If we find that we have sent a defective item, we will arrange for the item to be picked up and returned to us.
Arrangement will be made for a one-to-one exchange at your address. Please ensure you ship it back in the original packaging. In case the same item is not available for exchange, the customer may choose products of similar value for exchange or opt for a refund.
Incorrect item upon receiving:
We will ascertain the reason for the discrepancy. If we find that the item has been delivered incorrectly, we will arrange for an exchange at your address.
Missing item upon receiving:
Please send us pictures of the packing materials alongside the items you have received. If we are able to ascertain that the item was not included in the delivery, we will send out the item that was left out.